193 — The Hidden Rules of Digital Communication: Mastering Texts, Emails, and Zoom with Professor Andrew Brodsky

Do you feel awkward on video meetings? Do your text messages get misunderstood? Do you worry about the tone you convey in email? Virtual communication can be tough–unless you know the strategies to master it.
 
Professor Andrew Brodsky says virtual communication can help us grow closer and get more done once we understand the science behind it.
 

Some of the things we talk about are:
 

• Why your texts and emails might be sending the wrong message (and how to fix it).
• What people really think of you when your message includes a typo.
• Should you include emojis in messages?
• How to make a killer first impression during video meetings.
• Small talk secrets that build trust in digital interactions.
• Choosing the right communication mode—text, emails, calls, or video—for every situation.
• Eye-opening insights on body language and background cues in Zoom calls.

Key Takeaways:

• Perspective-Taking: Understand and anticipate how recipients might interpret your messages to reduce miscommunication.
• Importance of Small Talk: Small talk plays a significant role in building trust, even in virtual settings.
• Choosing the Right Communication Channel: Be mindful of when to use emails, texts, or video calls based on the context and goals of the communication.
• Managing First Impressions: Making eye contact and considering your background during video calls can significantly influence how you’re perceived.
• Reading Emotions in Text: Vocalizing your written messages in different emotional tones can help gauge how they might be interpreted by others.